Support

Need help with Echo Node? Email jay@fgsw.dev.

BEFORE CONTACTING SUPPORT

Please include:

• the Echo Node app version;

• your Android version;

• your phone model;

• what you were trying to do;

• the exact message shown; and

• whether retrying, reconnecting, or reopening the app changed the result.

Do not send recordings, transcripts, summaries, notes, API keys, payment information, or other sensitive content unless support specifically requests a limited item and you are comfortable sharing it.

PREMIUM AND PURCHASES

Premium purchases are managed through Google Play. Use Settings > Restore purchases after reinstalling Echo Node or moving to another Play-verified device using the same Google account. Subscription cancellation and payment-method management are available through Google Play.

GEMINI FEATURES

Gemini transcription and AI Summary require internet access, active Premium access, available allowance, and Google service availability. A temporary high-demand or safe-retry message does not affect the original recording. Follow the instruction shown in Echo Node and retry manually when requested.

GOOGLE DRIVE

Google Drive backup is optional. Confirm that the intended Google account is connected in Echo Node Settings. Disconnecting Drive does not delete local recordings.

PRIVACY

For privacy questions, email jay@fgsw.dev and include only the information needed to understand your request. Echo Node does not currently create user accounts.

IMPORTANT REMINDER

Recording and consent laws vary. You are responsible for following the rules that apply where and how you record.